Your client has deployed the UPK Developer on a Citrix server, so content authors can access it
remotely in Citrix seamless windows. The target application was also installed on the same server.
The authors are unable to record content.
Choose three actions that you would take to help discover the problem.
A.
Ensure that the “Time to hide recorder window before screen capture” setting in the Options
dialog box is Increased to at least three seconds.
B.
Ensure that the target application (the web browser for web applications) runs in the same Citrix
session as the Developer.
C.
Ensure that keyboard shortcuts are not recorded automatically.
D.
Ensure that the screen shot capture key is changed from the default.
E.
Ensure that the sound is correctly set up in Citrix.
Explanation:
Remote and Virtual Environments
The Developer can operate in remote and virtual environments such as Citrix and VMware. The
following are known issues when operating the Developer in these environments:
Citrix:
*(B)When recording a target application running in a Citrix session, then Developer must
be running in the same Citrix session.
*(E)Sound output will likely be choppy.
* (D)Citrix does not pass the [PrintScreen] key to applications running in seamless windows.
The Developer uses the [PrintScreen] key as the default key for recording topics.
Therefore, the Recorder will not properly recognize the [PrintScreen] key in a Citrix
seamless window. The recording key can be changed in the Options dialog box in the
Developer.
OracleUser Productivity Kit, Installation And Administration Release 11.0,Remote and
Virtual Environments