You have defined a number of customizations for the Knowledge Center user interface. However,
when you test them, the customizations are not displayed. You have verified that the modified files
have all been placed in the proper directories.
What might be the reason your customizations are not appearing?
A.
The local browser cache on the client system accessing the Knowledge Center must be cleared
for the customizations to appear.
B.
You may be using an unsupported browser. Test your customizations in Internet Explorer
version 8 or 9.
C.
You may not have restarted the Web services on the Knowledge Center server. This will reload
the.lng and .cus files on the web server.
D.
It you logged in to the Knowledge Center before you performed your customization, you will
need to log in as a new user to see the customizations.
Explanation:
Restart the web services. This step is required because when the Knowledge
Center
software loads on the web server all contents of lng and cus files are cached in
memory. To update this information the services must be restarted.
Knowledge Center: User And Content Management Release 11.0,Create a
Customization File