You are asked to attend a presales call to support your field account representative with a sale of
UPK. The account representative has asked you to participate in the meeting because the client
has questions about deploying In-Application Support using the SmartHelp browser add-in option
in UPK.
The client wants to know what is required to deploy SmartHelp to their user community.
Identify the best response.
A.
SmartHelp is deployed from a web server by having the user access setup file in the
playerpackage directory. Users installing SmartHelp must have admin privileges and configure the
browsers for ActiveX controls.
B.
SmartHelp is deployed to the user community by installing the UPK single-user option on the
end user’s desktop and configuring the browser for ActiveX controls.
C.
The SmartHelp browser add-in is deployed using the in-application support configuration utility
to push an ActiveX control to the user population.
D.
SmartHelp needs only a web server to run on and is plug-in free. Therefore, it does not require
Installation to deploy it to the user population.
Explanation:
An ActiveX control must be installed on the end-user system to enable the
SmartHelp for Internet Explorer. A key feature of ActiveX controls is their simple “download and
execute” deployment model.
The user who installs, configures, and uninstalls SmartHelp must have administrator rights to the
local computer. Medium or medium-low security is recommended for the published content. In the
Security tab, Local Intranet and Trusted Sites have the recommended security levels. For
SmartHelp to work properly, the following settings should be as follows:
Download signed ActiveX controls: Enable or Prompt
Run ActiveX controls and plug-ins: Enable
Script ActiveX controls marked safe for scripting: Enable
Note:SmartHelp – This is a toolbar button for browsers that end users may use to access
context-sensitive in-application support content.