After importing user accounts into the Knowledge Center, you notice that certain user accounts in
your import file were not created in the Knowledge Center. Your import file is formatted properly.
Identify the reason why certain accounts were not created in the Knowledge Center.
A.
Your Knowledge Center installation includes required custom user fields. The user accounts
that were not created during the import did not have these fields populated in the import file.
B.
The user accounts that were not created in the Knowledge Center include special characters
which are not allowed and, therefore, were skipped during the import.
C.
You may have imported a very large number of users and exceeded the limit allowed in a single
import File.
D.
The import file may have been opened in an editor during the import process, which causes the
process to be interrupted.
Explanation:
Custom User Fields: Custom user fields must exist in the Knowledge Center
database; otherwise, they will be ignored during the import process.
Note: User accounts have a default set of fields, such as First Name, Last Name, and Username.
If you have Administrator permission, you can add custom user fields to record additional user
information. Custom user fields are added at the server level. Therefore, if you are working in a
multiple workgroup environment, these fields appear in all user accounts, regardless of workgroup.
Knowledge Center: User And Content Management Release 11.0,Manage Custom
User Fields