What two statements are true about Key Performance Indicators (KPIs)? (Choose two.)
A.
A KPI is a quantifiable metric of the performance of essential operations and/or processes in an
organization.
B.
A KPI provides the focal point for identifying how much risk a company can take in trying to
avoid government fines.
C.
A KPI could reflect the performance of Service Providers in achieving their goals and
objectives.
D.
KPIs are based on judgment, and therefore should be used carefully when defining the value of
a technology solution.