A regional bank wants to improve the customer satisfaction score for its online banking user base
by 25%. Which two system capabilities best support this business outcome? (Choose two.)
A.
The creation of a consistent customer master that spans across all customer-facing business
units (credit card, consumer banking, mortgage, personal loan).
B.
Single sign-on access management which enables customer authentication credentials to carry
forward across multiple banking applications.
C.
A user experience that is optimized around how the company’s backend order management
system processes transactions.
D.
The introduction of an Enterprise Resource Planning platform to replace the company’s
ecosystem of legacy applications.
E.
Implementing a cloud computing solution that incorporates industry best practices.