Which two configurations will ensure that an agent’s profile pulls incidents assigned these queues first using a single agent profile?
What two system configuration settings can be modified to increase the value of the phrases in the “answer” versus the “subject”…?
what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?
Select three actions you must perform to identify the reason the report does not display for the agents.
how many deployments (excluding the copy between environments) must take place for the changes to be live in production…?